Parts Advisor

Listers Group; Droitwich Spa; On-site; GBP 26,000 - 38,000; Full time

Job summary

Listers Group is seeking a Parts Advisor for their VW Commercial dealership in Droitwich Spa. This role involves handling customer inquiries, managing stock, and providing exceptional service. The successful candidate will have opportunities for career development within one of the UK's leading motor retailer groups and enjoy a competitive salary with various benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house & manufacturer qualifications

Qualifications

• Motor Factor knowledge in a similar role preferred.
• Confidence, resilience, drive, and energy necessary.
• Ability to establish rapport with customers quickly.

Responsibilities

• Responsible for pre-picking parts and checking stock availability.
• Develop customer relationships through enquiries and sales.
• Ensure regular replenishment of consumables and service parts.
• Handle warranty claims and complete relevant administration.

Skills

Customer Service

Sales Skills

Stock Control

Product Knowledge

Communication

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our VW Commercial Dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent Basic Salary with OTE up to £32,000 plus benefits.

You will be directly involved in supplying VW parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly - motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers VW Commercials.

Role And Responsibilities

• Order Preparation: You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries
• Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression
• Stock Control: Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing)
  
  

About You

• Ideally you will have gained Motor Factor knowledge in a similar role with another franchise or specialist parts company
• Confidence, resilience, drive, energy and talent
• A well-presented individual with a desire, character and attitude to succeed
• The ability to quickly establish and build rapport with our customers
  
  

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events
  
  

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.