Parts Advisor

Listers Group; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading motor retailer is seeking a Parts Advisor for their Toyota Dealership in Cheltenham. The successful candidate will play a key role in delivering exceptional customer service, handling parts supply and inquiries. This is an excellent opportunity to grow within the motor industry with a focus on customer relationships and teamwork.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Staff referral scheme

In-house training

Free Parking

Qualifications

• Previous experience as a parts advisor or good understanding of cars.
• Proactive, sales-driven with exceptional customer service.

Responsibilities

• Manage parts supply, customer service, and warranties.
• Build customer relationships and ensure stock availability.

Skills

Customer service

Proactive sales

Communication

Organizational skills

Education

Experience as a Parts Advisor

Knowledge of motor factors

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday to Friday, 7:30am to 5:30pm, and 1 in 3 Saturdays, 8am to 1pm.

Offering an excellent salary and benefits, with an OTE of £32,000.

A Parts Advisor plays a key role interacting with all areas of the business including sales, service, and customers. You will be involved in supplying Toyota parts to the public, trade customers, and workshops. This role is ideal for a highly motivated individual with experience and a passion for providing exceptional customer service for one of the world’s leading car brands.

This is a great opportunity to develop, learn, and forge a career within parts at Listers Toyota.

Role and Responsibilities

1. Work involves both behind-the-scenes tasks like receiving deliveries and front desk customer service.
2. Responsible for pre-picking parts for workshop jobs, customer orders, and checking stock availability.
3. Develop customer relationships through phone, walk-in, and internet inquiries by providing product knowledge and creating positive first impressions.
4. Ensure consumables and service parts are replenished regularly to provide swift service to the workshop and customers.
5. Handle warranty claims related to parts and complete administration accurately, including customer records and invoicing.
6. Develop knowledge of Toyota products to understand vehicle parts and their functions.

About You

1. Previous experience as a parts advisor within a dealership or motor factor knowledge in a similar role.
2. Alternatively, a good understanding of cars and the ability to learn is sufficient, with training provided.
3. Ability to establish and build rapport with customers quickly.
4. Proactive, sales-driven, and committed to delivering outstanding customer service.
5. Excellent communication and organizational skills, able to work in a fast-paced environment.
6. Professional, able to meet tight deadlines.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer diverse career opportunities within the company.