Parts Advisor

Alliance Automotive; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Parts Advisor to enhance customer relationships and drive sales. In this role, you'll engage with clients, manage orders, and promote offers while ensuring efficient operations. This position offers the chance to grow within a global brand, providing exclusive discounts and opportunities for career progression. If you're passionate about customer service and ready to make an impact, this is the perfect opportunity for you.

Benefits

Exclusive discounts via AAG Benefits App

Career progression opportunities

Free pension advice

Access to Health and Wellbeing tools

Performance-based bonus

Discount on car parts

Qualifications

• Punctual, organized, and efficient while working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.

Responsibilities

• Taking orders over the phone and upselling to increase invoice value.
• Building long-term rapport with local customers.

Skills

Customer Communication

Sales Skills

Organizational Skills

Empathy

Job description

CV Components is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.

• Outbound calling to raise customer awareness and achieve higher sales.

• Building long-term rapport with local customers

• Actively promote offers, discounts and customer competitions

• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.

• Pro-active and enthusiastic when speaking with customers.

• Able to demonstrate empathy towards customers.

• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.

• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.

• Opportunities for career progression and bespoke training.

• Free pension advice from our standard pension provider.

• Free access to Health, Wellbeing and Financial tools.

• Potential to earn a performance based bonus, paid monthly.

• Discount on car parts

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Alliance Automotive Group is an equal opportunities employer.