Parts Advisor

Stellantis &You UK; East Midlands; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Company Car Scheme

Company Discounts

Pension

Annual Leave

Reward Gateway

Family-Friendly Policies

Employee Assistance Programme

Occupational Health

Personal Accident Insurance

Training Opportunities

Incentive Plan

Health Cash Plan

Paid sick leave

Job summary

Stellantis &You UK is seeking a Parts Advisor in the East Midlands to join our National Parts Hub. The role focuses on handling customer calls, providing parts expertise, and supporting sales through accurate invoicing and up-selling where appropriate.

Ideal candidates will have at least 1 year in a similar automotive parts/ logistics role, strong computer skills, and a welcoming, professional telephone manner to ensure a high level of service.

Qualifications

• Minimum of 1 year experience in a similar role within automotive parts distribution or logistics.
• Demonstrable parts experience and ability to handle customer inquiries with accuracy.
• Good computer skills, including experience with database packages, email and internet.

Responsibilities

• Become expert in OE & Aftermarket products for customers.
• Provide excellent customer service via telephone, with upsell opportunities.
• Ensure invoicing and estimating accuracy.
• Build relationships to win sales and improve margins.
• Handle all calls promptly and participate in promotions and campaigns.
• Utilise business data to identify opportunities across customer types.

Skills

Parts experience

Computer skills

Database software

Telephone/Call center

Tools

CRM system

Office suite

ERP system

Job description

Role Summary

Location: Stellantis &You Parts East Midlands
Contract: Permanent Full Time
Salary: OTE £31750

Parts Advisor

We’re ideally looking for an automotive call centre operative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our call centre operatives are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Role Description

• Become an expert in our OE & Aftermarket products offerings to our customers.
• Good communication skills and telephone manner with the ability to sell and upsell products
• Ensure accuracy of invoicing and estimating.
• Build relationships with customers aiming to win sales, improve margins and have a excellent customer service
• Ensure all call are handled in a timely manner.
• Participate in promotions and campaigns
• Utilise relevant business data to understand the opportunities across all customer types and products.
• Be aware of current business processes and suggest improvements to increase efficiency and service.
• Support the development and implementation of strategies to improve profitability and efficiency.
• Provide technical & logistical assistance as well as handling all customer requests

A Day In The Life

“A day in the life….No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along”.

Let's Work Together

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.

An exciting new opportunity has come up here at Midlands/North Parts Hub This is a great opportunity for you to become a key member of the our busy parts hub.

As a Call Centre Operative you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers needs are met.