Call Centre Operator

Stellantis &You UK; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company Car Scheme

Discount Portal

Pension up to 7%

Annual Leave 22-26 days

Reward Gateway

Family-Friendly Policies

Employee Assistance

Occupational Health

Personal Accident Insurance

Training & Development

Incentive Plan

Health Cash Plan

Paid Sick Leave

Job summary

Stellantis &You UK in Manchester is seeking a Call Centre Operator to join our busy Parts North West hub. You will meet deadlines, work with other departments, and ensure customers' needs are met.

You will become an expert in OE and Aftermarket products, demonstrate strong telephone skills, and upsell where appropriate. You will help with invoicing, build relationships, and handle calls promptly.

Qualifications

• 1 year experience in a similar Call Centre role within automotive network or parts distribution.
• Strong communication and customer service skills; ability to upsell.
• Proficient with computers, emails and internet; able to handle data accurately.

Responsibilities

• Meet order deadlines under line manager guidance.
• Collaborate with hub departments to meet customer needs.
• Become an expert in OE & Aftermarket products for customers.
• Provide accurate invoicing and estimating.
• Build relationships to win sales and improve margins.
• Handle calls promptly and participate in promotions.

Skills

Customer service

Telephone etiquette

Upselling

Communication

Tools

Database software

Job description

Call Centre Operator based in our Parts North West dealership: Unit B Hibernia Way, Trafford Park, Stretford, Manchester M32 0ZD

• Manufacturer owned dealership opportunity.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.

Additional Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Role Overview:

An exciting new opportunity has come up here at our Parts North West hub.

This is a great opportunity for you to become a key member of the our busy parts hub.

As a Call Centre Operator you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers needs are met.

In this role you will also:

• Become an expert in our OE & Aftermarket products offerings to our customers.
• Good communication skills and telephone manner with the ability to sell and upsell products
• Ensure accuracy of invoicing and estimating.
• Build relationships with customers aiming to win sales, improve margins and have a excellent customer service
• Ensure all call are handled in a timely manner.
• Participate in promotions and campaigns
• Utilise relevant business data to understand the opportunities across all customer types and products.
• Be aware of current business processes and suggest improvements to increase efficiency and service.
• Support the development and implementation of strategies to improve profitability and efficiency.
• Provide technical & logistical assistance as well as handling all customer requests

A Day in the Life:

“A day in the life….No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along”.

Let’s Work together:

We’re ideally looking for an automotive Call Centre Operator with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our Call Centre Operators are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.