Parts Advisor

Perfect Placement UK Ltd; Carlisle; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

33 days leave

Pension scheme

Life assurance

Vehicle purchase discount

Vehicle servicing discount

Ford Privilege

Cycle to work

Job summary

Perfect Placement UK Ltd in Carlisle is seeking an experienced Parts Advisor to join a reputable automotive dealership. You will manage customer parts enquiries by phone, online, and in-store, process orders, and support the service and sales teams to ensure seamless operations.

A competitive benefits package and career development prospects accompany the role. Ideal candidates will have proven experience in a parts/retail automotive environment, excellent communication, and a customer-focused

Qualifications

• Excellent communication skills with customers and colleagues.
• Strong organisational abilities with attention to detail.
• Proficient IT skills including MS Office and parts enquiry systems.
• Customer-focused attitude with a professional manner.
• Ability to meet and exceed sales targets in a fast-paced environment.

Responsibilities

• Handle incoming telephone, internet, and in-store parts enquiries.
• Process orders accurately and efficiently.
• Maintain customer accounts and deliver excellent service.
• Coordinate with service and sales teams for smooth operations.
• Assist customers with parts queries and advice.

Skills

Excellent communication

Organisational skills

IT skills

Customer-focused

Sales targets

Tools

Microsoft Office Suite

Job description

Are you an experienced Parts Advisor seeking a rewarding opportunity within a reputable automotive dealership? Our client, a well-established dealership in Carlisle, Cumbria, is looking to recruit a dedicated Parts Advisor to join their professional team. This role offers the chance to develop your career within a company that values high standards of customer service and teamwork.

This is an excellent opportunity for a motivated individual to grow within a leading automotive organisation. The successful individual will benefit from a competitive salary, excellent benefits, and ongoing career development prospects.

What’s on Offer for the Parts Advisor?

• Competitive basic salary up to £29,500
• 33 days annual leave, including bank holidays
• Pension scheme and life assurance
• Employee discount schemes including vehicle purchase and servicing
• Access to Ford Privilege vehicle purchase scheme
• Discount on vehicle servicing, bodyshop, and parts
• Cycle to work schemePerks at Work discount platform

Duties as a Parts Advisor will include:

• Managing incoming telephone, internet, and in-store customer parts enquiries
• Processing orders efficiently and accurately
• Maintaining customer accounts and delivering exceptional service
• Working closely with service and sales teams to ensure seamless operations
• Assisting customers with parts-related queries and advice
• Keeping the parts department organised and stock controlled
• Promoting and selling parts in line with targets
• Ensuring high standards of customer care and professional communication

Requirements that the Parts Advisor will need:

• Proven experience as a Parts Advisor or within a similar retail or automotive environment
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• Numerate and literate, proficient in IT including Microsoft Office Suite
• Confident working in a fast-paced environment
• Ability to meet and exceed sales targets
• Customer-focused attitude and professional manner