Parts Advisor

Arnold Clark Group; Aberdeen City; Sur place; GBP 38 000 - 47 000; Plein temps

Avantages offerts par ce poste

OTE £42,500

33 days holiday

Private healthcare

GP access

Pension scheme

Maternity and paternity packages

Training & progression

Employee discounts

Résumé du poste

Arnold Clark Group operates a Mercedes branch in Aberdeen and is seeking a Parts Advisor. You will help keep the workshop stocked with the right parts and inform customers about their vehicle journey, with comprehensive training provided.

No prior parts experience is required; successful candidates will receive systems training and join a supportive team focused on excellent customer service. Working hours are 8am-5:30pm, Monday to Friday, with alternating Saturdays.

Qualifications

• Customer service experience and keen to learn.
• Experience with stock management is helpful.
• Comfort using computers; training provided.

Responsabilités

• Identify parts required for a vehicle.
• Order, pick and pack parts.
• Update customers and liaise with workshop.
• Invoicing and stock control.
• Provide quick, accurate service to customers.

Connaissances

Customer service mindset

Stock management

Great communication

Team player

Computers

Outils

Computers

Description du poste

We're looking for a Parts Advisor to work at our Mercedes branch in Aberdeen. You don't need to have previous parts experience to apply, as we'll provide comprehensive training.

We offer our Parts Advisors:

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you've worked in a retail environment before and have experience managing stock, you'll already have some of the traits of a successful Parts Advisor. You'll need to be comfortable using computers, but don't worry - we'll provide all the training you'll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing parts
• Communicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator - friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we'll provide training on all the systems you'll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.