Parts Advisor

Arnold Clark Group; Nottingham; Hybrid; GBP 36,000 - 49,000; Full time

Benefits offered by this job

33 days holiday

Private healthcare

Pension scheme

Staff discounts

Maternity and paternity packages

Training and progression

GP access via Simplyhealth

Job summary

Arnold Clark Group is seeking a Parts Advisor in Nottingham to help keep the parts inventory well stocked and support customers throughout their vehicle journey. Training will be provided, and no prior parts experience is required.

The role is full-time, based at our Nottingham Motorstore, with standard hours and weekend cover on a rotation basis. You will use computer systems to manage stock, liaise with the workshop, and provide accurate service to customers.

Qualifications

• Ability to learn new systems and software quickly.
• Experience in customer service or retail is beneficial.
• Strong communication, both verbal and written, with customers and workshop staff.
• Comfort with stock management and manual processes.

Responsibilities

• Identify parts required for vehicles and confirm availability.
• Place orders with internal and external suppliers.
• Pick and pack parts for workshop use and customers.
• Communicate clearly with the workshop team about parts needs.

Skills

Keen to learn

Independence

Great communicator

Customer focus

Computer literate

Job description

We’re looking for a Parts Advisor to work at our Motorstore in Nottingham. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.

We offer our Parts Advisors:

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing parts
• Communicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator – friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we’ll provide training on all the systems you’ll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.