Parts Advisor

Arnold Clark Group; Newcastle upon Tyne; On-site; GBP 41,000 - 44,000; Full time

Benefits offered by this job

OTE £42,500

33 days holiday

Retail discounts

Private healthcare

GP access

Pension

Maternity/paternity

Training & progression

Job summary

Arnold Clark Group in Newcastle is seeking a Parts Advisor for our OMODA/JAECOO branch. No prior parts experience is required as full training is provided, and you will help keep the workshop stocked and assist customers throughout their vehicle journey.

You will work full-time, with Monday to Friday 8:00–17:30 and Saturdays 8:00–12:00 as stated. If you enjoy helping customers and are comfortable using computers, this role offers a clear path to training and progression with a generous benefits

Qualifications

• Experience in customer service or retail helps.
• Stock management and inventory handling experience is beneficial.
• Comfort with computers and systems; training will be provided.

Responsibilities

• Identify parts required for vehicles and check stock.
• Order parts from internal and external sources.
• Pick and pack parts and communicate with workshop.
• Provide fast and accurate service to customers.
• Process invoicing and review digital communications.

Skills

Customer service

Stock management

Team player

Communicator

Computer literacy

Job description

We’re looking for a Parts Advisor to work at our OMODA/JAECOO branch in Newcastle. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.

We offer our Parts Advisors:

• £42,500 OTE made up of a competitive hourly rate plus bonuses
• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Do you have customer service skills and experience working with stock?

Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process.

If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.

Day-to-day duties

• Identifying parts required for a vehicle
• Ordering parts from internal and external sources
• Picking and packing partsCommunicating with the workshop
• Providing a quick and accurate service to our customers
• Invoicing
• Reviewing digital communications for customers
• Stock management

Essential skills

• Keen to learn, with a can-do attitude
• The ability to work independently, but also as part of a team working towards the same goals
• A great communicator – friendly, clear and concise
• Enjoy working with your customers
• Happy using computers, although we’ll provide training on all the systems you’ll need

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.