Parts Sales Executive

Swansway Group; Lancashire; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Birthday leave

Employee Assistance Programme (EAP)

Company pension

Long service recognition

Customer discounts on parts

Car Benefit Scheme

Cycle to Work

Résumé du poste

Swansway Motor Group in Blackburn is seeking a Parts Sales Executive to support the TPS Centre and help meet sales objectives. You will work with the Sales Manager to drive parts sales and ensure smooth daily operations.

You will process parts orders, maintain stock records, and build strong customer relationships by phone and in person. A focus on service quality and product knowledge is essential.

Qualifications

• Proven track record in building relationships and achieving sales targets in a B2B environment.
• Confident communicator with experience in fast paced sales environments.
• Strong customer service focus and attention to detail.
• Ability to use MS Excel for tracking orders and stock.

Responsabilités

• Achieve personal KPI‘s and revenue objectives with target customers.
• Accurately identify parts to meet customer sales requirements.
• Utilise product promotions to meet targets.
• Identify and leverage sales opportunities within the customer base.
• Maintain product knowledge and awareness of competitor activity.
• Build strong relationships with customers via phone and face-to-face visits.
• Provide high levels of service by understanding requirements and progressing orders.
• Support TPS Centre team to ensure excellent customer service.
• Collaborate with Sales Manager to achieve sales targets.
• Handle incoming calls and enquiries within KPI using approved greeting.
• Ensure proper use of systems to search and order parts.

Connaissances

B2B sales experience

Relationship building

Telesales experience

Customer service excellence

MS Excel

Outils

MS Excel

Description du poste

Swansway Motor Group is seeking a Parts Sales Executive based at our TPS site in Blackburn. You will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.

In your new role as a Parts Advisor, you will be instrumental in facilitating the efficient processing of all parts orders and maintaining accurate stock records. Key responsibilities include:

• Achieve personal KPI‘s and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts

Our ideal Parts Sales Executive will be able to demonstrate the following:

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme