Partnerships Operations Lead — Salesforce & AI

Tottenham Hotspur; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Tottenham Hotspur is seeking a Commercial Operations Lead - Partnerships to shape the operational backbone that drives commercial success. You will lead Salesforce optimization, governance of partnership assets, and the rollout of scalable operating frameworks to grow the business.

In this role you will partner with Partnerships, Marketing, Finance and Technology to deliver data-driven decisions, process improvements and AI-enabled solutions.

Qualifications

• Extensive experience in commercial, partnership or revenue operations.
• Advanced Salesforce expertise including governance, reporting and optimisation.
• Experience delivering operational transformation, systems implementation and AI-enabled solutions.
• Strong understanding of sponsorship operations, partnership assets and rights management.
• Excellent analytical, project management and stakeholder engagement skills.
• Demonstrated ability to lead change and deliver measurable business improvements.

Responsibilities

• Own Salesforce strategy, governance and optimisation for the partnerships lifecycle.
• Develop dashboards, reporting, workflow automation and BI to enable data-driven decisions.
• Drive adoption of Salesforce, Monday.com and other ops tech across the function.
• Ensure CRM governance, data integrity and best practices across the team.
• Lead operational projects: playbooks, frameworks and performance reporting.
• Build relationships across Partnership Development, Marketing, Content, Finance and Tech.

Skills

Data-driven decisions

Stakeholder engagement

Process improvement

Strategic thinking

Leadership

Change management

Tools

Salesforce

Monday.com

AI-enabled tools

Job description

Tottenham Hotspur is seeking a Commercial Operations Lead - Partnerships to shape the operational backbone that drives commercial success. You will lead Salesforce optimization, governance of partnership assets, and the rollout of scalable operating frameworks to grow the business.

In this role you will partner with Partnerships, Marketing, Finance and Technology to deliver data-driven decisions, process improvements and AI-enabled solutions.