Senior Manager, Commercial Operations

Tottenham Hotspur Football Club; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading sports club in Greater London is seeking a Senior Manager for Commercial Operations. This pivotal role involves optimizing systems and processes, particularly Salesforce, to foster partnership growth. The candidate should possess strong leadership skills, a proactive attitude, and in-depth knowledge of CRM systems. Additionally, the position requires the management of a Commercial Operations Executive, ensuring operational excellence and effective team development.

Qualifications

• Proven experience mentoring and developing team members.
• Strong experience with Salesforce configuration and reporting.
• Exceptional attention to detail and analytical skills.
• Cross-functional collaboration across internal teams.

Responsibilities

• Optimize systems and processes for partnership growth.
• Manage and mentor a Commercial Operations Executive.
• Lead design and enhancement of Salesforce CRM.
• Champion system adoption through training and documentation.
• Own development and scalability of partnership assets to maximise revenue.
• Manage allocation of partnership assets across agreements.
• Lead cross-functional projects with Marketing and Content to enhance value delivery.
• Map and document workflows to improve operational connectivity.

Skills

Leadership mindset

Experience with CRM systems

Analytical capabilities

Proactive and self-starting

Stakeholder management

Training & mentoring

Tools

Salesforce

Monday.com

Job description

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

The Role

We’re recruiting a Senior Manager, Commercial Operations to play a pivotal leadership role within our Partnership Development team. This individual will elevate our operational foundation by optimising systems, processes, and resources—most critically Salesforce—to drive scalable, efficient, and insight-driven partnership growth.

In this role, you will be the operational engine behind the partnerships business, overseeing system configuration, workflow optimisation, data integrity, and the development of commercial tools that empower teams to perform at their best. You will also manage and mentor a Commercial Operations Executive, ensuring strong performance, clear development pathways, and a culture of continuous improvement.

This is a high-impact role central to the success of the Partnerships department, offering significant opportunities for leadership growth and cross-functional influence.

About You

System & Technology Optimisation

• Lead the design, enhancement, and ongoing optimisation of Salesforce (CRM) as the core system supporting our partnership lifecycle—ensuring data accuracy, process automation, and intuitive workflows.
• Oversee configuration and adoption of Monday.com and other operational tools to improve task management, visibility, and cross-team collaboration.
• Enable data-driven decision-making by improving reporting, dashboards, and analytics that guide revenue strategy, forecasting, and team performance.
• Champion system adoption across the Partnerships team through training, documentation, and continuous optimisation.
• Own the development, standardisation, and scalability of the Club’s partnership asset portfolio to maximise value delivered and increase revenue potential.
• Manage the efficient allocation and optimisation of partnership assets across all agreements, ensuring inventory is leveraged strategically and responsibly.
• Lead projects to evolve partnership assets in line with market needs and the Club’s operational capabilities.
• Oversee asset inventory forecasting and contribute to the evaluation and approval of new partnership agreements.

Process Optimisation & Cross-Functional Alignment

• Map, refine, and document workflows to strengthen operational connectivity across the Partnerships department and improve team efficiency.
• Lead cross-functional operational projects with key internal teams—particularly Marketing, Content, and other commercial units—to enhance delivery of partnership value.
• Identify and implement continuous improvements by analysing process gaps, recommending solutions, and advising Partnership leadership on optimisation opportunities.

What You Will Bring

• A leadership mindset, with proven experience mentoring and developing team members and creating a culture of accountability and excellence.
• A proactive, self-starting approach with the ability to work autonomously and collaboratively across multiple internal functions.
• Strong experience with CRM systems (preferably Salesforce), including configuration, reporting, process design, and user adoption.
• Understanding of commercial revenue sources for global sports rights holders and how sponsorship drives overall commercial performance.
• Deep insight into partnership assets, activation strategies, and the commercial levers that maximise partnership value and revenue.
• Exceptional attention to detail and strong analytical capabilities, using data to generate actionable insights and guide strategic decisions.
• A forward-thinking mindset, consistently anticipating needs, identifying efficiencies, and proposing innovative solutions.

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us

• DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box
• DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world
• DO IT OUR WAY – Win the right way, never at all costs.

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.