Partnership Manager

JR United Kingdom; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading bank in the UK seeks a Partnership Manager to enhance relationships with top intermediary firms. This role focuses on driving commercial performance through strategic planning and data-led insights, ensuring effective communication and engagement with partners. Join a diverse and collaborative environment that values inclusion and innovation.

Benefits

Comprehensive benefits package

Qualifications

• Experience in B2B account management or partnerships.
• Proven track record of driving performance through strategic planning.

Responsibilities

• Manage and strengthen relationships with top intermediary firms.
• Drive commercial performance and identify growth opportunities.
• Coordinate check-ins and improve intermediary engagement strategies.

Skills

Relationship Management

Commercial Acumen

Data-Driven Mindset

Communication

Organizational Skills

Job description

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Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans.

Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs.

Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts.

Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’.

We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems.

As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it.

As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments.

Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women.

With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.

Our Culture

We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis.

We genuinely care about delivering the right outcomes for all our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in.

By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery.

We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

Role Overview:

The Partnership Manager will play a pivotal role in managing and strengthening strategic relationships with top intermediary firms and packagers. This role focuses on driving commercial performance, enhancing partner engagement, and identifying growth opportunities through data-led insight and strategic planning. While day-to-day service fulfilment at the case and intermediary level is handled by the Premier Hub, this role maintains accountability for firm-level performance and strategic relationship development for Vida’s top performing firms.

Key Responsibilities:

• Act as the primary contact for leadership teams at top intermediary firms and packagers.
• Coordinate check-ins with top firms and packagers, focusing engagement frequency and content based on internal and external, data led insight across core performance KPIs.
• Work with top firms and packagers to identify strategic actions to grow Vida’s share with them, in line with their focus areas and Vida’s target lending mix. Subsequently work with internal teams to shape and prioritise product propositions, marketing campaigns and change initiatives.
• Collaborate with internal stakeholders to shape go-to-market strategies and campaigns, tailored to each firm’s business model and growth areas.
• Use internal and external data (including segmentation models) to plan and execute firm and packager engagement strategies, including improving intermediary awareness and education.
• Ensure effective delivery of product communications, including launches, updates, and T&C changes via tailored educational content (e.g., webinars, videos, email).
• Contribute to proposition development discussions, ensuring feedback loops from intermediary interactions is reflected into the mortgage change and proposition development roadmap.
• Support the planning and attendance of select industry events, in collaboration with Vida colleagues.
• Act as an escalation point, coordinating with Operations and Premier Hub for issue resolution.
• Manage joiner/leaver processes for top firms, ensuring compliance and proactive engagement where appropriate.
• Assist Strategic Partnership Manager in coordinating activities with top accounts and technology partners, including the identification and onboarding of potential future top firms.
• Deputise, as needed, for the Strategic Partnership Managers.
• Support the development of tools and strategies to enable the Premier Hub team to deliver more proactive intermediary engagement.
• Operate within defined budget, focusing on precision marketing and partner activation to maximise return.

Requirements:

• Strong relationship management and commercial acumen, with experience in B2B account management or partnerships.
• Proven track record of driving performance through strategic planning and partner engagement.
• Data-driven mindset with the ability to interpret performance metrics and translate insights into action.
• Excellent communication and presentation skills, both written and verbal.
• Highly organised with the ability to manage multiple stakeholders and initiatives concurrently.
• Ideally a familiarity with the UK mortgage market, including intermediary distribution and Specialist lending.

Our Values

Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.

We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:

Visionary- We innovate and break old habits, thinking big and pushing boundaries together as one team

Inclusive - We value each other’s differences and work to see people for who they really are

Dynamic - We are flexible and fast, cutting through complexity and never accepting second best

Authentic - We are honest and genuine, what you see is what you get

We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.