Partner Support Advisor

Onecom; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holidays

Other Leave

Lifestyle

Rewards

Socials

Development

Wellbeing

Job summary

Onecom Partners in Brockworth, Gloucestershire is seeking a proactive Partner Support Advisor to help our partner community succeed. You’ll be the first point of contact for support queries, providing outstanding service and technical assistance to customers while helping to grow our partner network.

This role offers full training, development opportunities, and exposure to telecoms, connectivity and cybersecurity solutions within a collaborative team.

Qualifications

• Excellent communication skills, both written and verbal.
• Proactive attitude with a willingness to learn and develop.
• Strong problem-solving abilities.
• Good computer literacy and confidence using technology.
• A customer-focused approach with the ability to build rapport and trust.

Responsibilities

• Building and maintaining strong relationships with our partner community, acting as a trusted point of contact and ensuring they receive outstanding service at every stage of their journey.
• Supporting partners with a range of telecommunications and connectivity solutions, including mobile, VoIP, broadband, and IoT services. You'll help troubleshoot issues, answer queries, and guide partners towards the best outcomes for their customers.
• Delivering an exceptional customer experience through telephone and email communications, taking ownership of enquiries and seeing them through to resolution.
• Working closely with teams across Sales, Provisioning, Support, Billing and Operations to ensure partner needs are met quickly and efficiently.
• Developing a broad understanding of telecommunications, connectivity and cybersecurity solutions through structured training, ongoing coaching and hands-on experience.
• Identifying opportunities to improve processes, enhance the partner experience and contribute ideas that help the team deliver even greater value.
• Managing multiple priorities in a fast-paced environment while maintaining excellent attention to detail and a positive, solutions-focused approach.
• Becoming a product and service advocate, helping partners understand our portfolio and how our solutions can support their businesses and customers.

Skills

Excellent communication

Proactive attitude

Problem solving

Computer literacy

Customer focus

Job description

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

Salary: £26,100 per year

Contract: Full Time, Permanent

Location: Brockworth, Gloucestershire

Team: Onecom Partners

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

Onecom Partners, a division of the Onecom group, is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise. Our commitment to fostering a market-leading environment allows our team members to thrive and excel.

About The Role

As a Partner Support Advisor, you'll play a key role in helping our partners succeed. Working with a wide range of telecoms, connectivity and technology solutions, you'll build strong relationships, solve problems, and provide first-class support that helps our partners grow their businesses.

You'll be the first point of contact for support queries, providing outstanding service and technical assistance for our customers, whilst helping to ensure the continued success of our partner network.

This is an excellent opportunity for someone looking to start a career in technology and telecommunications, with full training and development provided.

What You'll Be Doing

• Building and maintaining strong relationships with our partner community, acting as a trusted point of contact and ensuring they receive outstanding service at every stage of their journey.
• Supporting partners with a range of telecommunications and connectivity solutions, including mobile, VoIP, broadband, and IoT services. You'll help troubleshoot issues, answer queries, and guide partners towards the best outcomes for their customers.
• Delivering an exceptional customer experience through telephone and email communications, taking ownership of enquiries and seeing them through to resolution.
• Working closely with teams across Sales, Provisioning, Support, Billing and Operations to ensure partner needs are met quickly and efficiently.
• Developing a broad understanding of telecommunications, connectivity and cybersecurity solutions through structured training, ongoing coaching and hands-on experience.
• Identifying opportunities to improve processes, enhance the partner experience and contribute ideas that help the team deliver even greater value.
• Managing multiple priorities in a fast-paced environment while maintaining excellent attention to detail and a positive, solutions-focused approach.
• Becoming a product and service advocate, helping partners understand our portfolio and how our solutions can support their businesses and customers.

What we’re looking for

• Excellent communication skills, both written and verbal.
• A proactive attitude with a willingness to learn and develop.
• Strong problem-solving abilities.
• Good computer literacy and confidence using technology.
• A customer-focused approach with the ability to build rapport and trust.

Our dream candidate will also have

• Previous experience in a customer support, helpdesk, or service environment.
• An interest in telecommunications or technology.
• Technical aptitude or experience supporting connectivity, telephony, or communication solutions.
• Experience working with partners, resellers, or business customers.

Perks for our people

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.