Human Resources Advisor

Onecom; Whiteley; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays and

Job summary

Onecom is seeking a proactive People Advisor to partner with managers across the business, handling a varied ER caseload from absence and performance to disciplinary and organisational change. You’ll bring practical, commercially minded advice and coach managers to make confident, fair decisions while upholding the Onecom Way.

In this role you’ll shape manager capability through guidance, training and communications, support onboarding and employee lifecycle activities, and work closely with

Qualifications

• Experience managing ER cases from initial advice to resolution.
• Strong knowledge of employment law and HR best practice.
• Ability to coach managers and challenge at different levels.

Responsibilities

• Advise on absence, performance, disciplinary, grievance, and change as part of ER caseload.
• Provide clear, pragmatic and commercially balanced advice to managers.
• Coach managers through conversations, meetings, and documentation.
• Develop practical guidance, training and communications on people processes.
• Support onboarding, probation, flexible working, family leave, and leavers.
• Collaborate with People Partners and People Operations to enhance employee experience.
• Identify opportunities to improve policies, processes, tools and ways of working.
• Lead or participate in projects aligned with the People Plan.

Skills

ER case management

Employment law knowledge

Relationship building

Influencing skills

Organisational skills

Microsoft Office & HR systems

Tools

HRIS

MS Office

Job description

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

As our People Advisor, you’ll be a trusted partner to managers across the business, providing practical, commercially minded advice across the employee lifecycle. You’ll take ownership of a varied ER caseload, supporting everything from absence and performance through to disciplinary, grievance and organisational change.

This isn’t just about knowing policy. We’re looking for someone who can bring judgement, confidence and a human approach to sometimes complex situations. You’ll coach managers to handle people matters effectively, identify opportunities to improve how we work and play an active part in delivering our wider People Plan

If you’re an experienced People Advisor who enjoys getting stuck into ER, building trusted relationships with managers and making a genuine difference to the employee experience, this could be a great next move.

What you'll be doing

• Take ownership of a varied ER caseload, advising on absence, performance, disciplinary, grievance, capability, conduct and organisational change.
• Be a trusted sounding board for managers, providing clear, pragmatic and commercially balanced advice while helping them understand risk and make confident decisions.
• Coach managers through people processes, from preparing for conversations and meetings through to documentation and decision-making.
• Build manager capability by developing practical guidance, training and communications that make people processes easier to understand and apply.
• Provide advice across the wider employee lifecycle, including onboarding, probation, flexible working, family leave, employment changes and leavers.
• Work closely with our People Partners and People Operations team to create a joined-up, positive employee experience.
• Look for ways to make things better, identifying opportunities to improve our policies, processes, tools and ways of working.
• Get involved in wider People initiatives and take ownership of projects that support our People Plan and improve the experience for our people and managers

What we're looking for

• You’ll already have experience in a People Advisor, ER Advisor or similar role and be comfortable managing cases independently
• Strong hands-on experience managing ER cases from initial advice through to resolution.
• Sound knowledge of employment law and HR best practice.
• A pragmatic and commercially minded approach to people matters.
• The confidence to advise, coach and appropriately challenge managers at different levels.
• Strong relationship-building and influencing skills.
• Excellent judgement and the ability to remain calm and considered when handling sensitive situations.
• Good organisational skills and the ability to manage multiple priorities.
• Confidence using Microsoft Office and HR/case management systems.

Perks for our people

Holidays: 25 days + bank holidays and buy/sell options

Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards, discounts on tech

Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.