Partner Success Advocate

Onecom; Gloucester; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Holidays

Other Leave

Lifestyle

Rewards

Socials

Development

Wellbeing

Zusammenfassung

Onecom Partners in Brockworth, Gloucestershire is seeking a proactive Partner Support Advisor to help our partner community succeed. You’ll be the first point of contact for support queries, providing outstanding service and technical assistance to customers while helping to grow our partner network.

This role offers full training, development opportunities, and exposure to telecoms, connectivity and cybersecurity solutions within a collaborative team.

Qualifikationen

• Excellent communication skills, both written and verbal.
• Proactive attitude with a willingness to learn and develop.
• Strong problem-solving abilities.
• Good computer literacy and confidence using technology.
• A customer-focused approach with the ability to build rapport and trust.

Aufgaben

• Building and maintaining strong relationships with our partner community, acting as a trusted point of contact and ensuring they receive outstanding service at every stage of their journey.
• Supporting partners with a range of telecommunications and connectivity solutions, including mobile, VoIP, broadband, and IoT services. You'll help troubleshoot issues, answer queries, and guide partners towards the best outcomes for their customers.
• Delivering an exceptional customer experience through telephone and email communications, taking ownership of enquiries and seeing them through to resolution.
• Working closely with teams across Sales, Provisioning, Support, Billing and Operations to ensure partner needs are met quickly and efficiently.
• Developing a broad understanding of telecommunications, connectivity and cybersecurity solutions through structured training, ongoing coaching and hands-on experience.
• Identifying opportunities to improve processes, enhance the partner experience and contribute ideas that help the team deliver even greater value.
• Managing multiple priorities in a fast-paced environment while maintaining excellent attention to detail and a positive, solutions-focused approach.
• Becoming a product and service advocate, helping partners understand our portfolio and how our solutions can support their businesses and customers.

Kenntnisse

Excellent communication

Proactive attitude

Problem solving

Computer literacy

Customer focus

Jobbeschreibung

Onecom Partners in Brockworth, Gloucestershire is seeking a proactive Partner Support Advisor to help our partner community succeed. You’ll be the first point of contact for support queries, providing outstanding service and technical assistance to customers while helping to grow our partner network.

This role offers full training, development opportunities, and exposure to telecoms, connectivity and cybersecurity solutions within a collaborative team.