Associate Customer Success & Partnerships

Impact; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible PTO policy

Mental health and wellness support

Restricted Stock Units (RSUs) with 3‑y

Coursera subscription and PXA courses

Parental leave: 26 weeks primary, 132?

Technology stipend and internet Allow

Job summary

impact.com is hiring an Associate Customer Success Manager to drive growth and retention for a portfolio of SMB customers. You’ll serve as a dedicated advocate and product expert, helping clients master the platform and scale partnerships across the customer journey.

You’ll manage multiple accounts, provide operations support for Enterprise clients, deliver platform training, and collaborate with internal teams to tailor solutions and resolve issues swiftly.

Qualifications

• 1+ years of experience in Affiliate, Partnerships, or Digital Marketing.
• 1+ years in a client-facing role with a service-oriented approach.
• Strong communication and advocacy for customers.
• Willingness to learn and become a SaaS technical expert.
• Collaborative mindset to juggle multiple accounts.

Responsibilities

• Manage and grow a dedicated portfolio of small and medium-sized customers to drive retention and adoption.
• Provide expert account operations support for select Enterprise customers.
• Deliver comprehensive platform training and consult on tracking, reporting, and finance configurations.
• Collaborate across teams to develop bespoke solutions aligned with client goals.
• Lead escalation management with internal teams for transparency and quick resolutions.
• Act as a product champion by staying ahead of core functionality and partnership marketing basics.

Skills

Affiliate marketing

Partnerships

Digital marketing

Client-facing

Communication skills

Learning mindset

Job description

impact.com is hiring an Associate Customer Success Manager to drive growth and retention for a portfolio of SMB customers. You’ll serve as a dedicated advocate and product expert, helping clients master the platform and scale partnerships across the customer journey.

You’ll manage multiple accounts, provide operations support for Enterprise clients, deliver platform training, and collaborate with internal teams to tailor solutions and resolve issues swiftly.