Rural Broadband Support Specialist

Wessex Internet; Blandford Forum; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance & income protection

Cycle to Work

Tech purchase schemes

Enhanced family leave

Staff broadband discount

High street discounts

Team socials

Career development opportunities

Job summary

Wessex Internet is an award-winning broadband provider expanding into rural communities in the South West. We are looking for a friendly, proactive Customer Support Advisor to be the first point of contact for our customers by phone and email.

You will receive full training and handle a range of enquiries, from basic technical support to account management. You’ll be part of a team that aims to meet SLA targets, log interactions in Salesforce, and contribute to continuous service improvements.

Qualifications

• Excellent communication skills and a professional, customer-focused approach.
• Experience handling large volumes of customer enquiries in a fast-paced environment.
• Strong organisational skills and the ability to multi-task while meeting SLAs.
• Confident using customer management systems and standard IT applications.
• Positive, adaptable, target-driven mindset with attention to detail.

Responsibilities

• Be the first point of contact for customers by phone and email.
• Follow support processes and escalate complex issues when needed.
• Work towards SLA targets and help the team achieve them.
• Log all interactions accurately in Salesforce and follow up promptly.
• Manage overflow calls while maintaining a customer-first experience.
• Provide first-line technical support and escalate when necessary.
• Recommend upgrades and service improvements tailored to customer needs.
• Suggest process improvements to boost team success and customer satisfaction.

Skills

Communication skills

High-volume support

Organisation

CRM/IT systems

Attention to detail

Driving licence

Job description

Wessex Internet is an award-winning broadband provider expanding into rural communities in the South West. We are looking for a friendly, proactive Customer Support Advisor to be the first point of contact for our customers by phone and email.

You will receive full training and handle a range of enquiries, from basic technical support to account management. You’ll be part of a team that aims to meet SLA targets, log interactions in Salesforce, and contribute to continuous service improvements.