Partner Sales Associate

Liberis; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Liberis is seeking a Partner Sales & Operations Executive to act as the linchpin between partner sales teams and Liberis’ internal Sales and Operations functions. You will enable partners to sell Liberis products effectively, reduce friction, and accelerate funding timelines.

In this role you will support partner reps, manage cases from lead to funding, and drive continuous improvements across processes and documentation to improve partner experience and conversion rates.

Qualifications

• Fluency in English plus at least one other language (Swedish, Finnish, German, Czech, Slovak).
• Experience in sales support, operations, partnerships or similar fast-paced environment.
• Strong communication skills with ability to manage internal and external stakeholders.

Responsibilities

• Be the first point of contact for partner sales reps, delivering high-quality support across channels.
• Assist with pre-sales queries and deal structuring to aid conversion.
• Take ownership of partner-submitted cases from submission to funding, coordinating information as needed.
• Provide post-funding support on balances, renewals and eligibility and drive ongoing partner engagement.

Skills

Strong communication

Commercial mindset

Multitasking

Ownership mindset

CRM experience

Sales support

Partner channel knowledge

Tools

Salesforce

Zendesk

Slack

Outlook

Job description

The role

The Partner Sales & Operations Executive sits at the heart of our partner ecosystem, acting as the key link between external partner sales teams and Liberis’ internal Sales and Operations functions.

Unlike our direct sales channel, our partners originate applications on behalf of merchants. This creates a unique need: ensuring partner sales reps are supported, informed and enabled to successfully sell Liberis’ products in a competitive environment.

This role is designed to deliver a best-in-class partner experience - reducing friction, accelerating funding timelines, and ultimately driving higher conversion through our partner channel. You will work closely with Sales, Operations, Partnerships and other internal teams to ensure partner-submitted deals progress smoothly from lead to funding and beyond, while providing feedback to Product and Partner Sales Enablement to help shape and scale the future of the partner sales channel.

You will also be the primary point of contact for partner sales reps, providing real-time support, guidance and updates - helping them choose Liberis over competitors by delivering exceptional service.

What You Will Be Doing

Partner Sales Support

• Act as the first point of contact for partner sales reps via phone line, inbox and Slack/Teams channels, taking ownership of the partner phone line and delivering clear, confident and high-quality support on every interaction.
• Support partners with pre-sales queries, helping them understand our product and positioning
• Assist with quoting and structuring deals for prospective customers
• Ensure new leads are correctly qualified and routed (including round-robin assignment to internal sales where required)
• Bridge product knowledge gaps, enabling partner reps to confidently sell Liberis, and provide structured feedback to Partner Sales Enablement to enhance training, content and overall partner effectiveness
• Support partner reps in using the Partner Hub effectively, acting as a “super user” to troubleshoot issues, improve adoption and drive enhancements in collaboration with Product

Operational Case Management

• Provide clear, timely updates to partner reps on application progress (status, requirements, SLAs)
• Take ownership of partner-submitted cases, ensuring smooth progression from submission to funding
• Identify missing information or documentation and coordinate with partners to resolve gaps quickly
• Update internal systems and cases where partners provide additional informationEscalate issues internally to unblock deals and maintain momentum

Post-Funding & Relationship Support

• Respond to post-funding queries (e.g. balances, renewals, eligibility)
• Provide proactive insights to partners on when customers may be eligible for renewal
• Ensure ongoing engagement with partner reps to drive repeat business

Partner Experience & Continuous Improvement

• Collect feedback from partner sales reps to identify process improvements
• Provide real time coaching and guidance to partners on how to submit high-quality applications
• Work cross-functionally to improve partner journeys, reduce friction and increase conversion
• Contribute to building scalable processes, playbooks and documentation for partner support

What We Think You'll Need

• Language capabilities; fluency in English and minimum of one other (either Swedish, Finnish, German, Czech, Slovak)
• Experience in sales support, operations, partnerships or a similar fast-paced environment
• Strong communication skills, with the ability to manage both internal stakeholders and external partners
• Commercial mindset with an understanding of sales dynamics and partner-driven channels
• Ability to multitask and manage high volumes of inbound queries across multiple channels
• Strong problem-solving skills and ownership mindset
• Experience working with CRM and support tools (e.g. Salesforce, Zendesk, Slack, Outlook)
• Ability to clearly communicate complex processes in a simple and structured way
• A proactive approach to improving processes and partner experience