Partner Operations Manager

Taptap Send; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a fast-paced fintech startup that is on a mission to reduce inequity by enabling immigrants to send money home effortlessly. As part of a dynamic team, you will play a crucial role in scaling the Partner Operations team, utilizing your analytical skills to oversee financial systems and ensure accurate partner reporting. This is an opportunity to make a significant impact in a company that values mission-driven work and fosters a collaborative environment. If you're driven, organized, and passionate about tech for good, this role is perfect for you!

Qualifications

• BA/BS degree required with previous accounting or finance experience.
• Strong analytical skills and attention to detail are essential.

Responsibilities

• Owns reconciliation of partner payments and balances.
• Collaborates with Finance to improve systems and analyze data.

Skills

Analytical skills

Attention to detail

Communication skills

SQL proficiency

Excel proficiency

Organizational skills

Education

BA/BS degree

Tools

Excel

SQL

Job description

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. Driven by mission, guided by values (see below) – in deed, not just word. Team as global as the mission, >30 languages from 25 countries.

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Role
Taptap Send is looking for a hungry, highly analytical generalist to help us scale our Partner Operations team for the future. This role will help support our next generation of financial systems, overseeing a team of analysts and working directly with partners to equip the Financial Control and Financial Planning teams with the tools they need to support our rapid global growth.

Responsibilities

• Owns the reconciliation of partner payments and balances
• Work with Finance to improve systems via external vendors as well as internal engineering teams
• Uses Excel, SQL and other tools to analyze reconciliation data, investigate anomalies and works with partners to remediate
• Collaborate with product to build longer term internal tooling roadmaps and track key metrics
• Work cross functionally with Treasury, Finance and regional teams to meet deadlines and report discrepancies
• Manages the end-to-end partner reporting process
• Oversee outsourced team
• Identifies, investigates and reports partner discrepancies within the agreed SLAs

Requirements

• BA/BS degree required
• Previous accounting or finance experience
• ‘No task too small’ -- willingness to dive in and sweat the details regardless of the tool or problem
• Strong attention to detail; able to identify anomalies in large datasets
• Excellent written and verbal communication skills; ability to communicate in other languages, such as French, a plus.
• Organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
• Familiarity with SQL; proficiency in Excel
• Willingness to be based in the London area and regularly work in the office (London Bridge)

Also you are

• Outgoing - you love speaking to people and enjoy building meaningful relationships
• Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented - you are passionate about working for a net positive organisation / tech for good
• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven - you thrive in a fast-paced, target oriented company

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.