Part Time Welfare Rights Officer

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 21,000 - 43,000; Part time

Job summary

Southside Housing Association is seeking a part-time Welfare Rights Officer to deliver welfare benefit advice to carers in Glasgow South. The role requires knowledge of UK and Scottish welfare systems and involves helping clients maximise income and prepare for tribunals.

The post is funded to March 2028 and you will work with the Welfare Rights, Energy and Money Advice Service and other community services to provide holistic support in a changing environment with a can-do attitude.

Qualifications

• Excellent communication and problem-solving skills required.
• Competence in using IT packages will be required.
• Knowledge of welfare benefits systems is desirable.

Responsibilities

• Deliver Welfare Benefit Advice to carers in Glasgow South.
• Help clients maximise income and challenge benefit decisions.
• Prepare clients for tribunals where appropriate.
• Collaborate with Welfare Rights, Energy and Money Advice Service and other community services.

Skills

Communication skills

Problem-solving

IT skills

Tools

IT packages

Job description

We have a great opportunity for the right person to join our team at Southside Housing Association. We are a friendly, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

If you like to work in a fast-moving environment with a varied workload and have excellent communication and problem-solving skills this could be for you.

We are looking to recruit a part time Welfare Rights Officer with relevant knowledge and skills to help deliver a Welfare Benefit Advice service to the Glasgow South Carer’s Service. The post is currently funded to March 2028. The service will be managed by Southside Housing Association and will be available to carers living in the South of Glasgow The successful candidate will have an in-depth knowledge of both the UK and Scottish Welfare Benefit systems and be able to deliver specialist welfare rights advice and support to people with caring responsibilities, their relatives and those they care for. They will assist clients to maximise their income, challenge benefits decisions and to prepare and support them in preparation for tribunals if appropriate. They will work closely with the existing Welfare Rights, Energy and Money Advice Service and with other community support services, ensuring a holistic person-centred approach.

In today’s environment, the ability to work in a changing environment with competing pressures is necessary and the successful candidate will be a team player with a \"can do\" attitude and the desire to learn new things while ensuring that our customers receive the best possible service.

A competence in using IT packages will be required.

The Association is an equal opportunities employer.

Closing Date for Applications: 22nd September 2026 at 12 noon

Interviews will be held on: 30th September 2026

Full salary & employment details

3 days per week
Funded to 31st March 2028
(Hours of Work: 21 hours per week)
EVH Grade: 7 (Point 22) £42,707 pro rata
40 days leave pro rata (inclusive of statutory leave)
Defined Contribution Pension Scheme

Job Type

Part Time