Part-Time Visitor Experience & Welcome Lead

National Trust; Dunstable; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working when possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust at Dunstable Downs is seeking a Welcome and Service Team Member. The role is permanent and part-time, 22.5 hours per week over 3 days, with alternate weekends and school holidays. You’ll welcome visitors, share information, promote memberships and help ensure a memorable experience.

Based at Dunstable Downs with occasional cover at Ashridge Estate and Shaws Corner, the job involves outdoor duties in all weather. You’ll join a small team focused on outstanding customer service.

Qualifications

• Focused on giving great service to everyone you meet.
• Motivated to help achieve team targets.
• A team player, but also capable of working on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Deliver a warm, friendly welcome and provide information to visitors.
• Support membership sales and help induct volunteers.
• Promote events and ensure the site is clean, presentable and welcoming.
• Assist with on-site presentation tasks and occasional cover at nearby estates.

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

Job description

National Trust at Dunstable Downs is seeking a Welcome and Service Team Member. The role is permanent and part-time, 22.5 hours per week over 3 days, with alternate weekends and school holidays. You’ll welcome visitors, share information, promote memberships and help ensure a memorable experience.

Based at Dunstable Downs with occasional cover at Ashridge Estate and Shaws Corner, the job involves outdoor duties in all weather. You’ll join a small team focused on outstanding customer service.