Guest Experience & Service Host

National Trust for Places of Historic Interest or Natural Beauty; Maidenhead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust at Cliveden in Maidenhead is seeking a Welcome & Service Team Member. You’ll help visitors feel welcome from arrival, drive company vehicles if needed, and support a busy site with a focus on outstanding service and the Trust's values.

The role is fixed term until 28 February 2027, with a zero-hour pattern and weekend/bank holiday work. A full UK driving licence is required and the role includes an online assessment in place of a CV. Salary is £13.25 per hour.

Qualifications

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

Responsibilities

• support the operational need of the site and meet the needs of a large volume of visitors
• be a role model and champion for the Trust’s values, ensuring everyone feels welcome and valued
• set the overall direction for how people experience a visit to Cliveden, aiming for high standards in presentation and customer service
• no two days are the same in this busy, rewarding role

Skills

Service excellence

Team targets

Team player

Well-organised

Adaptable

Willing to learn

Job description

The National Trust at Cliveden in Maidenhead is seeking a Welcome & Service Team Member. You’ll help visitors feel welcome from arrival, drive company vehicles if needed, and support a busy site with a focus on outstanding service and the Trust's values.

The role is fixed term until 28 February 2027, with a zero-hour pattern and weekend/bank holiday work. A full UK driving licence is required and the role includes an online assessment in place of a CV. Salary is £13.25 per hour.