Part-Time Visitor Centre Experience Specialist

Saputo Inc.; Hawes; On-site; GBP 10,000 - 15,000; Part time

Benefits offered by this job

Free onsite parking

Pension contributions

Health cash plan

Life assurance

Employee discount

Job summary

Saputo Inc. is seeking a friendly Customer Service Associate for our Wensleydale Creamery Visitor Centre in Hawes. You will provide memorable, professional customer service across all departments, handle transactions, and promote our products.

The role offers part‑time hours (alternating weekends and one weekday weekly) with 8:30 am–5:00 pm shifts and flexible options, plus benefits and pensions. Training will cover our range of Cathedral City cheeses and brand products.

Qualifications

• Full training and knowledge of our products.
• Flexibility for full‑time, part‑time and seasonal hours.
• Inclusive working environment.
• Opportunities for progression within the UK.
• Employer pension contributions.
• Health cash plan – claim money back towards essential healthcare such as dental, eye care, etc.
• Access to Thrive 24‑hour a day – NHS app for wellbeing.
• Long service recognised every 5 years.
• Life assurance up to 4× contractual pay.
• Discounted SDUK branded products.
• Free, onsite parking.
• 25 holidays + 8 bank holidays (pro‑rated for part‑time employees).
• One paid workday a year to volunteer for a local community or charitable institution.
• My Staff Shop – exclusive benefits and discounts.

Responsibilities

• Serving customers with exceptional and professional customer care across all departments and areas.
• Demonstrating good knowledge of our products.
• Dealing with customer queries and promoting our brand.
• Building rapport and going the extra mile to engage with customers.
• Handling customer complaints with a proactive approach.
• Handling cash/card transactions in line with company policy.
• Maximizing sales at every opportunity.
• Ensuring departments are clean, tidy and fully stocked.

Skills

Customer service

Cash handling

Communication skills

Multi-tasking

Tools

POS system

Job description

Saputo Inc. is seeking a friendly Customer Service Associate for our Wensleydale Creamery Visitor Centre in Hawes. You will provide memorable, professional customer service across all departments, handle transactions, and promote our products.

The role offers part‑time hours (alternating weekends and one weekday weekly) with 8:30 am–5:00 pm shifts and flexible options, plus benefits and pensions. Training will cover our range of Cathedral City cheeses and brand products.