Part-Time Vet Receptionist: Welcoming Pets & Owners

IVC; Yate; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave + birthday off

Healthcare Cash Plan

Cycle to Work scheme

Pension scheme

Discounted veterinary care

Flexible family-friendly policies

Job summary

Rowe Vets, Yate in Gloucestershire is seeking a part-time Receptionist to join the Rowe Vet Group. You will be the welcoming first point of contact, managing appointments and handling inquiries to ensure a smooth client and patient journey.

The role requires a friendly, organised and customer-focused approach, with experience in a busy reception setting. Shifts include Monday and weekend evenings, with a commitment to high service standards.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Professional, welcoming manner with excellent communication skills.

Responsibilities

• Greeting clients and their pets in a professional and courteous manner.
• Booking, cancelling and changing appointments.
• Handling queries by phone, email and face to face promptly and professionally.
• Advising clients on preventative healthcare products and Pet Healthcare Plans.
• Dispensing medications/prescriptions.
• Taking payments and performing general admin and reception duties.

Skills

Customer service

Appointment management

Cash handling

Phone & email communications

Team player

Job description

Rowe Vets, Yate in Gloucestershire is seeking a part-time Receptionist to join the Rowe Vet Group. You will be the welcoming first point of contact, managing appointments and handling inquiries to ensure a smooth client and patient journey.

The role requires a friendly, organised and customer-focused approach, with experience in a busy reception setting. Shifts include Monday and weekend evenings, with a commitment to high service standards.