Part-Time UK Customer Success Lead – 3 Days/Week

Bodyswaps; Greater London; Presencial; GBP 42.000 - 64.000; Tempo parcial

Benefícios oferecidos por esta vaga

25 days holiday + bank holidays

Learning & development budget

Enhanced parental leave

Working Abroad policy

Volunteer day

Team days/offsites

Resumo da vaga

Bodyswaps is seeking an experienced Customer Success leader to cover the Head of Customer Success during maternity leave. This part-time leadership role will head the UK CS team, execute our UK strategy, and ensure systems operate smoothly.

A structured handover will precede the leave, with strong backing from the leadership team. Reporting to the Chief Revenue Officer, the role focuses on renewals, retention and expansion, with a 13-month fixed-term contract and a 3-days-per-week schedule

Qualificações

• Experience leading a Customer Success or Account Management team in B2B SaaS or EdTech.
• Proven track record delivering CS strategy focused on renewals, retention and expansion.
• Strong operational skills with documented workflows, playbooks and scalable processes.
• Comfortable engaging with senior stakeholders and customers.
• Able to step into an established team quickly on a part-time schedule.
• Experience with CRM/CS platforms (e.g., HubSpot).

Responsabilidades

• Lead, mentor and manage the UK Customer Success team during the maternity cover period.
• Deliver the existing UK CS strategy and adapt to changing priorities.
• Define and document CS workflows across the customer lifecycle and improve processes.

Conhecimentos

CS leadership

CS strategy delivery

Operations/process design

Stakeholder management

Part-time capable

CRM experience (HubSpot)

Ferramentas

HubSpot

Descrição da vaga

Bodyswaps is seeking an experienced Customer Success leader to cover the Head of Customer Success during maternity leave. This part-time leadership role will head the UK CS team, execute our UK strategy, and ensure systems operate smoothly.

A structured handover will precede the leave, with strong backing from the leadership team. Reporting to the Chief Revenue Officer, the role focuses on renewals, retention and expansion, with a 13-month fixed-term contract and a 3-days-per-week schedule