SaaS Client Success Manager - 12-Month Maternity Cover

Worship; England; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Worship seeks a Client Success Manager for a 12-month fixed-term maternity cover starting January 2027. The role is hybrid, based in Kent, with some UK and international client travel as needed, and involves client success, account management and commercial responsibility to move accounts forward.

You will build trusted client relationships, oversee onboarding, renewals and growth, and work across discovery, product demonstrations, onboarding and ongoing engagement.

Qualifications

• Proven experience in client success, account management or sales-related roles.
• Strong relationship-building and communication skills with senior stakeholders.
• Ability to navigate SaaS or digital products and onboarding processes.

Responsibilities

• Build trusted client relationships and act as a reliable contact for agreed accounts.
• Understand client priorities and help clients realise value from the company’s products.
• Maintain proactive communication, monitor account health and renewal timelines, and identify risks and growth opportunities.
• Lead or contribute to discovery, product demonstrations and follow-up conversations.
• Support proposals, pricing discussions and renewal follow-ups.
• Coordinate onboarding, training and product orientation for clients.

Skills

Client relationships

Account management

Commercial awareness

Communication

Organisational skills

Stakeholder engagement

Fast learner

Tools

HubSpot

Job description

Worship seeks a Client Success Manager for a 12-month fixed-term maternity cover starting January 2027. The role is hybrid, based in Kent, with some UK and international client travel as needed, and involves client success, account management and commercial responsibility to move accounts forward.

You will build trusted client relationships, oversee onboarding, renewals and growth, and work across discovery, product demonstrations, onboarding and ongoing engagement.