Customer Success Manager (maternity cover)

Dynamic Planner Limited; Reading; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A growing financial services company based in the United Kingdom is seeking a Product Owner for maternity cover. The role involves managing a panel of customer accounts with a focus on customer goals, retention, and revenue growth. This hybrid position allows for ownership of tasks and responsibilities within a dynamic team environment. Ideal candidates will possess relevant experience and a customer-centric mindset.

Qualifications

• Experience as a Product Owner is required.
• Understanding of customer goals and business retention.
• Ability to manage a panel of customer accounts.

Responsibilities

• Manage assigned customer accounts with a focus on retention and growth of revenue.
• Ensure customers achieve their goals.
• Take ownership of various tasks within the company.

Job description

Contract: Maternity cover
Location: Hybrid / Reading

To manage an assigned panel of customer accounts which is your Book of Business (BoB) with a focus on understanding our customers’ goals and ensuring they are achieving these goals. You are responsible for the retention and growth of revenue across your BoB and will be measured on the achievement of these goals

Competencies (knowledge/skills/experience)

Product Owner

The company is the right size that there’s plenty of interesting stuff going on, but small enough that you can take ownership of things.