Part-Time Tenant Liaison Officer | 6-Month Fixed-Term

Saltire Facilities Management Limited; Bellshill; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Employee discounts

Gym membership discount

Extra annual leave

Salary reviews

Referral bonus

EAP

Pension scheme

Cycle-to-work

Healthcare reimbursement

Overtime opportunities

Volunteer day

Job summary

Saltire Facilities Management Limited is seeking a competent Tenant Liaison Officer for a 6-month fixed-term, part-time role in Scotland, roughly 2.5 days per week. You will support tenants through their installation journey and serve as the key contact between tenants, clients and internal teams.

You will visit properties, gather feedback, and help maximise access while maintaining excellent customer relationships. Flexible working arrangements and a competitive benefits package are available.

Qualifications

• Excellent communication and customer service skills.
• Reliable, punctual and well-organised.
• Experience working with the public or housing providers is desirable.
• Full UK driving licence is required.

Responsibilities

• Support increased survey and installation access by engaging with tenants & clients.
• Locate keys and arrange access for temporary accommodation and void properties.
• Visit properties before, during & after installations to ensure tenants are satisfied with the support provided.
• Conduct post-installation visits to gather customer feedback and assist with system queries.
• Collate customer satisfaction forms and submit weekly reports to clients.
• Act as a first point of contact for tenant and client queries or complaints.
• Assist with refusals and no-access visits to improve uptake and completion rates.
• Maintain clear and professional communication with all internal departments.
• Attend project progress meetings when required.
• Carry out any other reasonable duties as directed by the Installation Manager or Contract Managers

Skills

Communication

Teamwork

Organisation

Public/customer experience

Driving license

Job description

Saltire Facilities Management Limited is seeking a competent Tenant Liaison Officer for a 6-month fixed-term, part-time role in Scotland, roughly 2.5 days per week. You will support tenants through their installation journey and serve as the key contact between tenants, clients and internal teams.

You will visit properties, gather feedback, and help maximise access while maintaining excellent customer relationships. Flexible working arrangements and a competitive benefits package are available.