Part-Time Team Leader: Store Growth & Customer Service

Hobbycraft; Coventry; On-site; GBP 26,588,000 - 37,195,000; Part time

Benefits offered by this job

33 days holiday pro rata

40% colleague discount

Long service awards

Cycle2Work

Birthday day off

Charity volunteer day

Employee Support Programme

Pension scheme

High street discounts

Inclusive working environment

Colleague social events

Job summary

Hobbycraft is seeking a Team Leader in Coventry to assist the Store Manager with daily store operations. You will lead by example, coach colleagues and drive customer service to encourage repeat visits and incremental sales.

This role supports the store in the Manager’s absence, upholding brand values and ensuring a safe, welcoming environment. A strong customer focus and teamwork are essential.

Qualifications

• Duty Management experience is advantageous.
• Passionate about sales and driving profit; KPI awareness.
• Coaching and leadership experience in retail preferred.

Responsibilities

• Lead by example to deliver outstanding customer service.
• Support Store Manager in daily store operations and in their absence.
• Drive sales and ensure brand standards are met across the store.
• Coordinate deliveries, merchandising and stock accuracy.

Skills

Organisational skills

Decision making

Interpersonal skills

Customer service

Adaptability

Commercial awareness

Brand ambassador

Self-motivated

Job description

Hobbycraft is seeking a Team Leader in Coventry to assist the Store Manager with daily store operations. You will lead by example, coach colleagues and drive customer service to encourage repeat visits and incremental sales.

This role supports the store in the Manager’s absence, upholding brand values and ensuring a safe, welcoming environment. A strong customer focus and teamwork are essential.