Team Leader - Coventry
Hobbycraft
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Benefits offered by this job
Job summary
Hobbycraft is seeking a Team Leader in Coventry to assist the Store Manager with daily store operations. You will lead by example, coach colleagues and drive customer service to encourage repeat visits and incremental sales.
This role supports the store in the Manager’s absence, upholding brand values and ensuring a safe, welcoming environment. A strong customer focus and teamwork are essential.
Qualifications
- Duty Management experience is advantageous.
- Passionate about sales and driving profit; KPI awareness.
- Coaching and leadership experience in retail preferred.
Responsibilities
- Lead by example to deliver outstanding customer service.
- Support Store Manager in daily store operations and in their absence.
- Drive sales and ensure brand standards are met across the store.
- Coordinate deliveries, merchandising and stock accuracy.
Skills
Job description
As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.
As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Day off to celebrate your birthday
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
- Teamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
- Planner – You Will ensure the store is set for a successful day of trade
- Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
- Merchandiser – You Will be required to co-ordinate the working of deliveries, manual handling is an essential part of the role
- Click and Collect – you will be required to co-ordinate the Click and Collect process
- Policy expert - you will comply with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work for the team
- Communicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them
- Workshops – you will be required to host various workshops in-store
- Store Management – you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Manager’s absence. Your responsibilities will also include but will not be limited to: being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, general store and colleague security, all data compliance (e.g payroll, recruitment, personal data)
- Recruitment – you will assist the Store Manager to build a high performing team through the recruitment, induction and training of new colleagues
- Colleague Support – you will provide support and coaching for colleagues where appropriate.
- A proven track record of the following in a retail or similar environment:
- Duty Management experience is advantageous
- Passionate about sales and driving profit
- Keyholding
- Cash handling and security awareness
- Coaching colleagues
- Merchandising experience
- Health and safety compliance
- Awareness of store key performance indicators (KPIs)
- Effective time management
- Determination to inspire success within your team
- Organisation and planning
- Decision making
- Interpersonal and communication skills
- Excellent customer service
- Adaptability
- Commercial awareness
- Brand ambassador
- Self-motivated
This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.
Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
Customer service
Creative
Knowledgeable
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