Part-Time Service Desk Analyst — Flexible Hours

Woking Borough Council; Old Woking; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Flexi time scheme

Local Government Pension Scheme

Discounted health and leisure

Job summary

Woking Borough Council is seeking a part-time Service Desk Analyst (18.5 hours per week) to be the first point of contact for digital, data, and technology support across the Council. You will troubleshoot networks and servers, manage asset inventories, and support end-user devices to keep digital services running smoothly.

The role requires strong communication, experience with M365 and Active Directory, and a commitment to cyber security and data protection.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Strong knowledge of M365 tools and IT support environments.
• A commitment to best practice in cyber security and data protection.

Responsibilities

• Provide first-line support via phone, email, and face-to-face
• Log and resolve incidents within agreed SLAs
• Support infrastructure systems including servers, networks, and telecoms
• Assist with device deployments and infrastructure security
• Help drive our digital transformation and self-service initiatives

Skills

M365 administration

Active Directory

IT support

Customer service

Troubleshooting

On-call flexibility

Teamwork

Education

GCSE English

GCSE Maths

Tools

M365 tools

Job description

Woking Borough Council is seeking a part-time Service Desk Analyst (18.5 hours per week) to be the first point of contact for digital, data, and technology support across the Council. You will troubleshoot networks and servers, manage asset inventories, and support end-user devices to keep digital services running smoothly.

The role requires strong communication, experience with M365 and Active Directory, and a commitment to cyber security and data protection.