Service Desk Analyst

Woking Borough Council; Old Woking; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Flexi time scheme

Local Government Pension Scheme

Discounted health and leisure

Job summary

Woking Borough Council is seeking a part-time Service Desk Analyst (18.5 hours per week) to be the first point of contact for digital, data, and technology support across the Council. You will troubleshoot networks and servers, manage asset inventories, and support end-user devices to keep digital services running smoothly.

The role requires strong communication, experience with M365 and Active Directory, and a commitment to cyber security and data protection.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Strong knowledge of M365 tools and IT support environments.
• A commitment to best practice in cyber security and data protection.

Responsibilities

• Provide first-line support via phone, email, and face-to-face
• Log and resolve incidents within agreed SLAs
• Support infrastructure systems including servers, networks, and telecoms
• Assist with device deployments and infrastructure security
• Help drive our digital transformation and self-service initiatives

Skills

M365 administration

Active Directory

IT support

Customer service

Troubleshooting

On-call flexibility

Teamwork

Education

GCSE English

GCSE Maths

Tools

M365 tools

Job description

This is a part time role - 18.5 hours per week. As a Service Desk Analyst, you'll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you'll play a vital role in keeping our digital services running smoothly. You'll also:

Job Responsibilities

• Provide first-line support via phone, email, and face-to-face
• Log and resolve incidents within agreed SLAs
• Support infrastructure systems including servers, networks, and telecoms
• Assist with device deployments and infrastructure security
• Help drive our digital transformation and self-service initiatives

We’re looking for someone who is:

• Customer-focused with excellent communication skills
• Experienced in M365 administration and Active Directory
• Skilled in troubleshooting IT and telephony infrastructure
• Proactive, collaborative, and able to work independently
• Flexible to support occasional evening/weekend work and on-call duties

Essential qualifications and experience include:

• GCSEs (or equivalent) in English and Maths
• Strong knowledge of M365 tools and IT support environments
• A commitment to best practice in cyber security and data protection

At Woking Borough Council, you'll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You'll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.

We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

Ready to take the next step in your IT career? For an informal chat about the role please contact the Infrastructure & Service Desk Manager.

Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.