Temporary Senior Revenues & Benefits Advisor

Essential Employment; Enfield; Vor Ort; GBP 22.000 - 31.000; Vollzeit

Zusammenfassung

Essential Employment is seeking a Senior Customer Service Advisor in Enfield to handle Revenues & Benefits on a temporary basis. The role is the first point of contact for customers across telephone and webchat, providing specialist advice on Council Tax, Council Tax Support and Housing Benefit.

You will use Civica Open Revenues and D360 to resolve complex billing and recovery issues, ensuring high service standards and encouraging self-service options.

Qualifikationen

• Experience handling Council Tax, Council Tax Support and Housing Benefit enquiries.
• Ability to resolve complex billing and recovery issues efficiently.
• Strong communication and problem-solving skills.

Aufgaben

• Be the first point of contact for customers via telephone and webchat.
• Provide specialist advice on revenues and benefits matters.
• Navigate Civica Open Revenues and D360 to resolve issues and promote self-service options.

Kenntnisse

Excellent communication

Problem solving

Customer service mindset

Tools

Civica Open Revenues

D360

Jobbeschreibung

Essential Employment is seeking a Senior Customer Service Advisor in Enfield to handle Revenues & Benefits on a temporary basis. The role is the first point of contact for customers across telephone and webchat, providing specialist advice on Council Tax, Council Tax Support and Housing Benefit.

You will use Civica Open Revenues and D360 to resolve complex billing and recovery issues, ensuring high service standards and encouraging self-service options.