Showroom Host

Sytner BMW; Warwick; On-site; GBP 10,000 - 18,000; Part time

Job summary

Sytner Warwick seeks a part-time Receptionist/Host to ensure exceptional customer experiences. The successful candidate will manage customer interactions, direct visits, and handle phone inquiries in a welcoming environment. We offer flexible working patterns with various benefits, promoting a culture of recognition and career development.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Warm and cheerful phone manner.
• Ability to manage customer interactions.

Responsibilities

• Welcome customers and manage their visits.
• Direct incoming calls to appropriate departments.
• Provide refreshments and ensure excellent service.

Skills

Proactive communication

Organizational skills

Customer service

Job description

Sytner Warwick is looking for a part time Receptionist/Host.

The role

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work