Part Time Receptionist

NHS; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London is seeking a dependable GP receptionist to join their supportive team. The role involves managing patient interactions, appointments, and queries in a busy practice. Ideal candidates will have experience in GP surgeries and be proficient in EMIS Web. They should demonstrate excellent communication skills and the ability to work well under pressure.

Qualifications

• Experience working in a GP surgery is essential.
• Must be fully competent in using EMIS Web.

Responsibilities

• Manage patient flow at the reception desk.
• Handle telephone queries and prescription requests.
• Ensure a tidy waiting room and adherence to practice policies.

Skills

Communication

Teamwork

Initiative

Resilience

Organizational Skills

Education

GCSE grade A to C in English and Maths

Tools

EMIS Web

Job description

We are looking for a highly experienced and dependable GP receptionist to join our friendly and supportive team. This is a key front-line role within a busy general practice, and we are seeking someone who is mature in their outlook, confident using their initiative, and able to remain calm and professional under pressure.

The ideal candidate will be an excellent team player with proven experience working in a GP surgery, and must be fully competent in using EMIS Web. A thorough understanding of GP receptionist duties including managing appointments, handling patient queries sensitively, and navigating clinical systems efficiently is essential.

If you are a proactive, resilient, and organised individual who thrives in a fast-paced environment, we would love to hear from you.

Main duties of the job

• KEY RESPONSIBILITIES:
• To open/close practice
• Room check at the end of the day
• Clinical room stock
• To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.
• Call/recall of patients on chronic disease register & or long term conditions register.
• Taking minutes for meetings as when required
• Liaising with MDT team
• Liaising with external contractors
• Making appointments on EMIS Web, submitting triages for patients who are unable to do so
• Dealing with all telephone queries/prescription requests/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.
• Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
• To have a thorough knowledge of all practice policies and procedures and adhere to them.
• Ad hoc tasks from PM and or partners

About us

We are a friendly and welcoming team. We have a mixed group of clinicians ranging from, Partners, Salaried GPs, Pharmacist to Nurses. Our Admin team comprises of reception, admin, secretaries and GP assistants.

Job responsibilities

To assist the smooth running of the practice and reception area by carrying out the responsibilities as described in the job overview.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• EMIS Web experience is a MUST.
• GP surgery reception team experience is a MUST.
• Good written and verbal communication skills
• Ability to work unsupervised as well as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.