Part-Time Post Room Assistant - Belfast

Mount Charles; Belfast City District; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

28 days' paid holidays (pro rata)

Employee Assistance Programme to our健康

Company Pension Scheme

Financial Education/Financial well‑be­

Training and unrivalled opportunities

Company Events

Job summary

Mount Charles Group is seeking a Post Room Assistant for our Belfast site at HSC Franklin Street. The role is part-time (20 hours per week) with a 10:00–14:00 schedule from Monday to Friday, supporting the postal department and reception tasks in a busy facilities setting.

You will handle customer enquiries, maintain records, and coordinate meetings while using standard office software. We value a proactive, customer-focused attitude and reliable, detail-oriented work habits.

Qualifications

• Experience in customer service or administrative roles.
• Strong organisational and record-keeping abilities.
• Good time-management and attention to detail.

Responsibilities

• Respond promptly and professionally to customer enquiries, ensuring a high standard of service and satisfaction.
• Maintain accurate and well-organised records, ensuring files are secure and easily accessible when needed.
• Schedule and manage meetings and appointments, liaising with clients and colleagues.
• Provide essential administrative assistance to ensure the smooth day-to-day running of the postal department.
• Deliver a friendly, helpful, and professional experience to all customers, in person and through other channels.
• Confidently use computer systems and software tools to manage data, track communications, and support departmental efficiency.

Skills

Customer service

Administrative support

Data management

Scheduling

Computer literacy

Tools

Office software

Record keeping software

Job description

Mount Charles Group is seeking a Post Room Assistant for our Belfast site at HSC Franklin Street. The role is part-time (20 hours per week) with a 10:00–14:00 schedule from Monday to Friday, supporting the postal department and reception tasks in a busy facilities setting.

You will handle customer enquiries, maintain records, and coordinate meetings while using standard office software. We value a proactive, customer-focused attitude and reliable, detail-oriented work habits.