Part-Time Pet Client Care Concierge

Pets at Home Limited; Nottingham; On-site; GBP 23,000 - 31,000; Part time

Benefits offered by this job

20% staff discount (Vet Group, Pets at

Groom Room discount

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Income protection after 1 year

Job summary

Pets at Home Limited in Nottingham seeks a Client Care Advisor for our Netherfield Vets for Pets practice. The role supports clients and the clinical team, handling bookings, payments, and guidance with the aim of exceptional service.

You will be the welcoming face for clients, ensuring their needs are understood and expectations are met, with a positive, pet‑friendly approach and willingness to work a rota that includes Saturdays.

Qualifications

• Experience in customer service, ideally in a veterinary or retail setting.
• Strong communication with clients and team members; confident handling payments and bookings.

Responsibilities

• Greet clients and support their pets with a friendly, helpful approach.
• Manage payments and future bookings confidently to ensure smooth operations.
• Coordinate day‑to‑day tasks using the practice's online booking system.

Skills

Customer service

Communication

Computer literacy

Cash handling

Tools

Booking system

Job description

Pets at Home Limited in Nottingham seeks a Client Care Advisor for our Netherfield Vets for Pets practice. The role supports clients and the clinical team, handling bookings, payments, and guidance with the aim of exceptional service.

You will be the welcoming face for clients, ensuring their needs are understood and expectations are met, with a positive, pet‑friendly approach and willingness to work a rota that includes Saturdays.