Part-Time Personal Banker & Customer Experience Pro

RBS; Castlebay; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Natwest Group Benefits

33 days holiday pro rata

Pension/contribution to retirement

Job summary

RBS in Castlebay is seeking a Customer Service Personal Banker to support branch customers and help them achieve financial goals with accurate, friendly service.

You will manage payments, balance enquiries and transfers, explain banking options, and collaborate with teams to provide a seamless experience. Training towards a Foundation Certificate in Responsible Banking is provided.

The role is 21 hours per week, with hours typically 9am–5pm, and does not meet Skilled Worker visa sponsorship.

Qualifications

• Must have a customer-centric approach to work.
• Strong communication skills are essential.
• Ability to thrive under pressure and continuously improve service.

Responsibilities

• Provide outstanding service to branch customers with accuracy.
• Handle general banking requests: payments, balance enquiries, transfers.
• Explain banking channels and services available to customers.
• Identify opportunities to help customers with simple financial products and coordinate with other teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

RBS in Castlebay is seeking a Customer Service Personal Banker to support branch customers and help them achieve financial goals with accurate, friendly service.

You will manage payments, balance enquiries and transfers, explain banking options, and collaborate with teams to provide a seamless experience. Training towards a Foundation Certificate in Responsible Banking is provided.

The role is 21 hours per week, with hours typically 9am–5pm, and does not meet Skilled Worker visa sponsorship.