Part-Time Personal Banker & Customer Experience Pro

Royal Bank of Scotland; Castlebay; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

NatWest Group Benefits

33 days holiday (pro rata)

Retirement fund contribution

Job summary

Royal Bank of Scotland in Castlebay is seeking a Customer Service Personal Banker to support branch customers and help them achieve their financial goals. You’ll be the first point of contact and will deliver a seamless, high‑quality banking experience.

The role offers training toward a Foundation Certificate in Responsible Banking, flexible 21 hours per week, and a starting salary of £27,090 pro rata. You’ll be joining a team that values accuracy, customer focus and teamwork.

Qualifications

• Passion for customer service and strong communication skills.
• Ability to highlight product benefits clearly to customers.
• Attention to detail and accuracy in processing banking requests.

Responsibilities

• Act as first point of contact in branch and provide outstanding service in every interaction.
• Handle general banking requests: payments, balances, transfers.
• Explain banking options and services to customers.
• Identify opportunities to assist with simple financial products and coordinate with other teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Handle pressure

Skills development

Education

Foundation Certificate in Responsible Banking

Job description

Royal Bank of Scotland in Castlebay is seeking a Customer Service Personal Banker to support branch customers and help them achieve their financial goals. You’ll be the first point of contact and will deliver a seamless, high‑quality banking experience.

The role offers training toward a Foundation Certificate in Responsible Banking, flexible 21 hours per week, and a starting salary of £27,090 pro rata. You’ll be joining a team that values accuracy, customer focus and teamwork.