Part-Time Patient Services Receptionist — Flexible Hours

Buckinghamshire Healthcare NHS Trust; Maidstone; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working

NHS pension

Annual leave

Discount schemes

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a part-time Receptionist for Stoke Mandeville Hospital (34 hours). You will deliver a friendly, efficient reception service for outpatients, welcome patients and relatives, manage appointments, and support the clinical team with a range of administrative duties.

The role requires excellent communication, empathy and multitasking, with computer skills for the electronic booking system; full training is provided.

Qualifications

• Excellent communication and customer care skills.
• Strong multitasking ability and a warm, professional approach.
• Reception experience is desirable and will be trained.

Responsibilities

• Manage and schedule appointments.
• Provide professional reception service for the department, welcoming patients and their relatives, in a professional and empathic manner.
• Work closely with clinical and operational team to ensure smooth operation of clinics.
• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
• Provide cross-site cover when required.
• Participate in audits, surveys, and ongoing training.
• Undertake other duties appropriate to the role.

Skills

Communication

Customer care

Multitasking

Reception experience

Tools

Electronic booking system

Job description

Buckinghamshire Healthcare NHS Trust is seeking a part-time Receptionist for Stoke Mandeville Hospital (34 hours). You will deliver a friendly, efficient reception service for outpatients, welcome patients and relatives, manage appointments, and support the clinical team with a range of administrative duties.

The role requires excellent communication, empathy and multitasking, with computer skills for the electronic booking system; full training is provided.