Receptionist

Buckinghamshire Healthcare NHS Trust; Maidstone; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working

NHS pension

Annual leave

Discount schemes

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a part-time Receptionist for Stoke Mandeville Hospital (34 hours). You will deliver a friendly, efficient reception service for outpatients, welcome patients and relatives, manage appointments, and support the clinical team with a range of administrative duties.

The role requires excellent communication, empathy and multitasking, with computer skills for the electronic booking system; full training is provided.

Qualifications

• Excellent communication and customer care skills.
• Strong multitasking ability and a warm, professional approach.
• Reception experience is desirable and will be trained.

Responsibilities

• Manage and schedule appointments.
• Provide professional reception service for the department, welcoming patients and their relatives, in a professional and empathic manner.
• Work closely with clinical and operational team to ensure smooth operation of clinics.
• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
• Provide cross-site cover when required.
• Participate in audits, surveys, and ongoing training.
• Undertake other duties appropriate to the role.

Skills

Communication

Customer care

Multitasking

Reception experience

Tools

Electronic booking system

Job description

The Physiotherapy Department is seeking part time Receptionists to join their friendly departments and teams at Stoke Mandeville Hospital (34 hrs).

This busy role requires excellent communication and customer care skills, strong multitasking ability, and a warm, professional approach. You will provide an efficient reception service, supporting both patients and the clinical team with a range of administrative duties related to supporting the out patient therapy services.

Computer skills are desirable, and full training will be provided on our electronic booking system.

• Manage and schedule appointments.
• Provide professional reception service for the department, welcoming patients and their relatives, in professional and empathic manner, dealing with telephone calls and enquiries.
• Work closely with clinical and operational team to ensure smooth operation of clinics.
• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
• Provide cross-site cover when required
• Participate in audits, surveys, and ongoing training.
• Undertake other duties appropriate to the role.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

For further details / informal visits contact: Name: Kirsty Campbell Job title: MSK Lead Physiotherapist Email address: [e-mail]