Booking Coordinator - Patient Access

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust in Aylesbury is seeking a Booking Coordinator to support outpatient administration across the Booking Team, Urgent Suspected Cancer Referral Team and eRS Team, contributing to personal development.

The role involves coordinating patient appointments, liaising with clinicians and administrative staff, and providing a professional service within an NHS setting. Flexible working options may be discussed; NHS benefits apply.

Qualifications

• Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
• Aware of Confidentiality code of practice in relation to patients and staff.
• Previous NHS or health care experience.

Responsibilities

• As a member of the Patient Access Team, the Booking Co-ordinator role is pivotal in ensuring we achieve several internal and external targets around patient care.
• Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and service specific requirements.
• You will also be dealing with queries from internal and external stakeholders providing an efficient and effective administration service.

Skills

Clear, concise verbal and written comm

Confidentiality awareness

Education

Good Basic Education

GCSE or equivalent in Maths and English

Customer Care Course or equivalent

Job description

Main area Patient Access Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (Monday-Friday, 08:30 - 17:00) Job ref 434-SCS7925311-A

Site Stoke Mandeville Hospital Town Aylesbury Salary £25,272 per annum (pro rata for part time) Salary period Yearly Closing 30/08/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual to join the Patient Access Team as a Booking Coordinator supporting the administration of our Outpatient function. You will work across our Booking Team, Urgent Suspected Cancer Referral Team, and eRS Team gaining essential skills and experience to support ongoing personal development.

This administrative role will provide support to the outpatient services at Buckinghamshire Healthcare NHS Trust, you will have the opportunity to work closely with array of colleagues ranging from admin staff, nurses, consultants and operational managers.

Main duties of the job

• As a member of the Patient Access Team, the Booking Co-ordinator role is pivotal in ensuring we achieve several internal and external targets around patient care.
• Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and service specific requirements.
• You will also be dealing with queries from internal and external stakeholders providing an efficient and effective administration service.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.

As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.

Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

SKILLS, ABILITIES & KNOWLEDGE

• Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
• Aware of Confidentiality code of practice in relation to patients and staff

EDUCATION, QUALIFICATIONS & TRAINING

• Good Basic Education
• GCSE or equivalent in Maths and English
• Customer Care Course or equivalent

Experience

• Previous NHS or health care experience

SPECIAL CIRCUMSTANCES

• Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
• The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

Name Vanessa Gregory Job title Team Leader - Booking Team Email address [e-mail] Additional information

Vanessa Gregory, Team Leader - Booking Team