Medical Receptionist

The Methodist Church in Britain; Greater London; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Full training provided

Formal appraisal every 12 months

Job summary

Brookvale Practice is seeking a medical receptionist to join its reception and administration team in Greater London. The role covers front desk duties, calls, appointment booking, prescription requests and broader admin support for the clinical team.

It is part-time at 20 hours over five days between 8am and 6.30pm, with full training provided. Experience in general practice is desirable but not essential; training will be provided.

Qualifications

• GCSE Maths and English at grade C or above or Functional Skills Level 2.
• Experience of working with the general public.
• Experience of working in a healthcare setting (desirable).

Responsibilities

• Act as point of contact on the reception desk.
• Answer incoming calls and transfer or handle requests.
• Book appointments and process personal, telephone and online requests.
• Deal with prescription requests.
• Signpost patients to appropriate healthcare professionals.
• Maintain and monitor the appointment system.
• Record patient information accurately on the clinical system.
• Assist with Total Triage administration.
• Handle emails and correspondence.

Skills

Excellent communication skills

Computer literacy

Ability to work in a busy environment

Ability to meet deadlines

Education

GCSE Maths and English at grade C or above

Job description

Brookvale Practice, a general practice with around 8,700 patients, is recruiting a medical receptionist to join its reception and administration team. The post covers the front desk, telephones, appointment booking, prescription requests and wider admin supporting the clinical team. It is part-time at 20 hours over five days on a rolling morning and afternoon rota between 8am and 6.30pm, and the practice runs a Total Triage model. Prior general practice experience is desirable but not essential, as full training is given.

What the job involves

• Act as point of contact on the reception desk
• Answer incoming calls and transfer them or deal with the caller's request
• Book appointments and process personal, telephone and online requests
• Deal with prescription requests
• Signpost patients to the right healthcare professional for their condition
• Maintain and monitor the practice appointment system
• Record patient information accurately on the clinical system and handle new and temporary registrations
• Assist with total triage administration
• Action incoming emails and correspondence
• Route requests such as DSARs, insurance and solicitors letters and DVLA forms to the admin team
• Support clinical staff with general administrative tasks
• Act as chaperone when required

What’s required

Qualifications

• GCSE Maths and English at grade C (level 4) or above, or Functional Skills Level 2 in Maths and English

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting

Skills & knowledge

• Excellent communication skills
• Computer literacy
• Working well in a busy environment
• Working to deadlines

Other

• Willingness to work additional hours when needed

Nice to have

• Experience of working in general practice
• Experience of administrative duties
• Customer service qualification (NVQ) or equivalent

What’s offered

• Full training provided
• Formal appraisal with manager at least every 12 months