Bank Patient Administrator

Newmedica; Slough; On-site; GBP 1,553,000 - 1,777,000; Full time

Benefits offered by this job

Accrued holiday

Learning tools and courses

Multi-disciplinary team environment

Modern working environment

Job summary

Newmedica in Slough is seeking a Bank Patient Administrator to join our NHS ophthalmology team. This role involves varied admin duties, including booking appointments, handling calls and emails, post and letter management, and answering patient enquiries in a fast-paced environment.

You will be customer-focused, empathetic and able to put patients at ease. Training will be provided; prior experience is helpful but not essential, with strong English skills and a teamwork mindset preferred.

Qualifications

• Experience in a customer or patient-facing role is advantageous.
• Experience in a busy administrative role is advantageous.
• Proficient with Office 365 programmes.
• Excellent English language skills (verbal and written).
• A good team player, able to support others.

Responsibilities

• Book patients into appointments and manage the schedule.
• Answer phone calls and respond to emails in a timely manner.
• Manage post and correspondence, including letters to patients.
• Handle patient enquiries with empathy and clarity.

Skills

Customer facing

Administrative experience

Tech savvy

Phone manner

English proficiency

Tools

Office 365

Patient record systems

Job description

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We're proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 - recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day - Commercial, Courageous, Compassion, Collaborative and Curious.

Role overview

We are looking for a new Bank Patient Administrator to join our Slough site. The hours for this role will be variable.

As you'd guess from the title this role involves carrying out different administrative duties and it's a varied role - you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we're looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focused and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We'll provide training so experience isn't always needed, but the following things will be advantageous:

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player - happy to jump in and support others when required

What we're offering

• £12.57 per hour
• Accrued holiday
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
• A bright, spacious and modern working environment, built to the highest standards.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.