Administrator

Newmedica; Ipswich, Bury St Edmunds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Discretionary bonus scheme

Free eye tests and glasses discounts

Well-being/counselling service

Cycle-to-work scheme

Death in service cover

Learning and development tools

Staff events and on-site facilities

Discounted gym membership

Job summary

Newmedica is seeking a Healthcare Administrator in Ipswich/Bury St Edmunds. The role requires 40 hours over 5 days per week, including weekends on a rota. You will handle bookings, calls, emails, post, and patient enquiries in a fast-paced eye care environment.

We value customer focus, empathy, and a friendly manner to help patients feel at ease before eye surgery. Training is provided; a full UK driving license is advantageous.

Qualifications

• Training provided; experience not strictly required.
• Customer/patient-facing experience is advantageous.
• Ability to work in a fast-paced environment with varying daily tasks.
• Proficient in Office 365 and comfortable with new systems.

Responsibilities

• Book patients into appointments and manage calendars.
• Answer and make phone calls, and respond to emails.
• Handle post and letters, manage enquiries.
• Work on a busy clinic rota and provide empathetic patient interaction.

Skills

Full UK driving license

Customer facing

Administrative experience

Office 365 proficiency

Tech savvy

Excellent English

Team player

Good phone manner

Tools

Office 365

Job description

Healthcare Administrator

Ipswich & Bury St Edmunds

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.

In addition to this, we are pleased to announce that we, in Suffolk, are now a Disability Confident [Level 1] Employer, and we have recently received the EADT Customer Excellence Award™ for 2026 and the Good Health at Work Silver Award.

Role overview

We are looking for a new Healthcare Administrator to join our Suffolk team. This will be 40 hours over 5 days per week including weekends, on a rota basis.

As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Must have a full UK driving license and access to a vehicle
• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of £26,750.00 (FTE)
• 25 days annual leave plus bank holidays and an extra day of birthday leave!
• A company pension scheme
• A discretionary bonus scheme, paid on a quarterly basis
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.

• Cycle-to-work scheme
• Death in service cover of 3 x salary
• Monthly all-stop days, with team building and educational sessions included
• An environment where your learning and development is supported through a range of various learning tools, courses and virtual webinars
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Company-funded staff events
• Fully stocked on-site pantries filled with delicious food and drinks
• A bright, spacious and modern working environment, built to the highest standards
• Discounted gym membership

Please note: All staff are subject to a DBS check. We are unable to offer employment to any candidate whose criminal record may pose a risk to patient safety. We are also unable to offer sponsorship for this position at this time.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin