Part-Time Outpatient Administrator - Busy Breast Surgery

Gloshospitals; Cheltenham; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS pension scheme

Flexible working opportunities

Discounts at local shops and services

On-site nurseries (two)

Discounted public transport

Health and wellbeing initiatives

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an Outpatient Administrator, Band 3, to join the Breast Surgery service. The role is 22.5 hours per week, mainly Mon-Wed, in a busy outpatient bookings team delivering efficient clinic administration and front-line reception.

You will prepare patient records, handle enquiries, and liaise with clinicians to support safe patient care and NHS targets. This is a patient-facing, non-clinical role requiring initiative, sensitivity and strong

Qualifications

• GCSE English and Maths at Grade C or above, or equivalent.
• Proven organisational skills and attention to detail.
• Experience handling patient queries in a busy environment.

Responsibilities

• Coordinate clinic bookings and monitor appointment utilisation.
• Prepare and check patient records for upcoming clinics.
• Maintain digital and paper systems in line with policies.
• Welcome patients and manage the check-in/check-out process.
• Relay messages between patients, clinicians and departments.
• Provide non-clinical information with sensitivity and confidentiality.
• Support movement of records between departments as needed.

Skills

Organisational skills

Attention to detail

Multitasking

Excellent communication

Empathy in patient care

Education

GCSE English and Maths

Tools

TRAK/EPR/Infoflex

PACS

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking an Outpatient Administrator, Band 3, to join the Breast Surgery service. The role is 22.5 hours per week, mainly Mon-Wed, in a busy outpatient bookings team delivering efficient clinic administration and front-line reception.

You will prepare patient records, handle enquiries, and liaise with clinicians to support safe patient care and NHS targets. This is a patient-facing, non-clinical role requiring initiative, sensitivity and strong