Part-Time NHS Care & Call Center Specialist

Ontex DE; Corby; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Descripción de la vacante

Ontex is hiring a part-time Customer Care Specialist to support NHS home delivery contracts. You will handle 80–120 calls per day, activate patient orders, and liaise with warehouse and logistics partners to ensure timely deliveries.

Prior call centre experience is preferred, with strong English communication and proficiency in Microsoft Teams & Outlook. Join a patient-focused team and contribute to KPI achievement while delivering excellent customer service to NHS professionals and patients.

Formación

• Minimum of 5 GCSEs A*-C including English Language and Maths.
• Experience in a call centre is desirable but phone-based customer service is essential.
• Experience with Microsoft Teams & Outlook is essential.
• Familiarity with working with a patient database is advantageous.

Responsabilidades

• Activate patient orders in line with contract guidelines.
• Provide phone-based customer support to NHS home delivery customers.
• Collaborate with warehouse and logistics partners to resolve delivery issues.
• Investigate stock issues and communicate solutions to customers promptly.
• Achieve internal and external KPIs set by the contract.

Conocimientos

Call centre experience

Phone-based customer service

Microsoft Teams

Outlook

Educación

GCSEs A*-C including English Language and Maths

Herramientas

Microsoft Teams

Outlook

Internal patient database

Descripción del empleo

Ontex is hiring a part-time Customer Care Specialist to support NHS home delivery contracts. You will handle 80–120 calls per day, activate patient orders, and liaise with warehouse and logistics partners to ensure timely deliveries.

Prior call centre experience is preferred, with strong English communication and proficiency in Microsoft Teams & Outlook. Join a patient-focused team and contribute to KPI achievement while delivering excellent customer service to NHS professionals and patients.