Homecare Patient Support Specialist

HealthNet Homecare Limited; Swadlincote; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Training and development

Job summary

HealthNet Homecare Limited is seeking a Patient Support Advisor for a 12 month FTC to join our busy Patient Support team. You will be the first point of contact for patients, ensuring a high-quality, open and collaborative service and coordinating with clinical teams for deliveries and care.

We value strong customer service, professional communication, and a commitment to patient confidentiality. The role involves handling inquiries, arranging medical deliveries, and supporting cross-department

Qualifications

• Experience resolving customer issues in a professional manner.
• Strong written and verbal communication skills.
• Experience delivering strong Customer Service in a previous role.
• Desirable: previous contact centre experience.

Responsibilities

• Handle incoming calls and customer inquiries with accurate information.
• Book medical deliveries and coordinate with healthcare providers.
• Maintain internal communications and update contact lists.
• Ensure patient data protection and confidentiality.
• Read and act on communications from head office.
• Support operations across departments as needed.

Skills

Customer service

Communication

Data protection

Problem solving

Phone handling

Written communication

Education

Customer Service qualification

Tools

CRM software

Microsoft Office

Job description

HealthNet Homecare Limited is seeking a Patient Support Advisor for a 12 month FTC to join our busy Patient Support team. You will be the first point of contact for patients, ensuring a high-quality, open and collaborative service and coordinating with clinical teams for deliveries and care.

We value strong customer service, professional communication, and a commitment to patient confidentiality. The role involves handling inquiries, arranging medical deliveries, and supporting cross-department