Part-Time Multichannel Service Delivery Advisor

ArrowXL by JP Home; Wigan; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

34 days annual leave

Pension plan

Life insurance

Medicash

Employee Assistance Programme

Job summary

ArrowXL by JP Home is seeking a Service Delivery Advisor on part-time hour contracts across the week. You will handle inbound and outbound communications across multiple channels, taking end-to-end ownership of enquiries and delivering consistent updates in CRM.

You will support service excellence through proactive communication, efficient case management, and administrative tasks aligned with business priorities.

Qualifications

• Experience in a service-focused or contact centre environment.
• Ability to manage multi-channel communications confidently, including both inbound and outbound.
• Strong written communication skills with the ability to produce clear, concise and professional responses.
• Professional and confident telephone manner.
• Ability to handle sensitive or escalated conversations calmly and respectfully.

Responsibilities

• Manage inbound contact via phone, live chat, social channels, CRM cases and email.
• Make outbound contact where required to resolve enquiries, provide updates, or prevent escalation.
• Take end-to-end ownership of enquiries through to resolution.
• Ensure accurate and timely updates within CRM systems.
• Deliver clear, consistent communication to both clients and customers.
• Log, manage and update cases within CRM system.
• Investigate order progress, exceptions, or service-related queries.
• Liaise with internal teams where required to achieve resolution.
• Escalate issues appropriately in line with tiered escalation pathways.
• Complete ad hoc administrative tasks aligned with service delivery.
• Support process updates, data accuracy, and documentation requirements.
• Contribute to maintaining accurate records and system integrity.
• Assist with operational reporting or updates where required.
• Adhere to defined service standards, SLA’s and quality expectations.
• Identify repeat issues or process gaps and escalate improvement opportunities.
• Participate in training, cross-skilling, and knowledge sharing initiatives.
• Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions.

Skills

Multichannel communication

CRM systems

Clear written communication

Problem solving

Time management

Attention to detail

Teamwork

Adaptability

Tools

CRM software

CRM database

Data entry

Job description

ArrowXL by JP Home is seeking a Service Delivery Advisor on part-time hour contracts across the week. You will handle inbound and outbound communications across multiple channels, taking end-to-end ownership of enquiries and delivering consistent updates in CRM.

You will support service excellence through proactive communication, efficient case management, and administrative tasks aligned with business priorities.